MOUNT VERNON — The process of moving to a consolidated 9-1-1 call center got under way Thursday with the first meeting of the 9-1-1 Transition Committee.
Now that the Board of Elections has finished emptying the room that will house the new center, one of the first steps will be to get an electrical engineer in to draw up plans for the electrical work that will be needed for the center, as well as options such as the possibility of backup power for the elevator.
Once the plans are prepared for what is needed, they will be able to seek bids for the electrical work, 9-1-1 coordinator Richard Dzik explained.
To arrange for the telephone system change that will be needed, Dzik arranged with Sheriff Dave Shaffer and Mount Vernon Police Capt. George Hartz to set up a meeting with the phone and computer link providers to plan the new telephone system set-ups, such as the menus that will be used for non-emergency calls to get them routed to the right offices.
Shaffer said one of the most frequent complaints he hears is callers getting an automated system and not being given an option to connect with a live operator.
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